Postal Locations

The WORST post office when it comes to customer service. We did a walk in for a passport renewal for a minor and came with our forms pre filled out. We were asked if we had our marriage certificate and photos, but were NOT asked if we had cash or a money order. We were done with the process and had to go get cash from our car and the clerk tells us she needs to go for her lunch break at 10:15am. Who takes a lunch break at 10:15am?? Apparently her work shift started early and our only choice was to wait till she came back from lunch. No one else can take the payment from us. That is, no one else can process passport applications except this clerk whose lunch break is at 10:15am. A few weeks later, I went to mail a box and was given the worst customer service. I asked to please repeat my options as I couldn’t hear her and she accused me of being deaf. Can you believe the attitude? The clerk tells me she has told me my options 10 times (I was barely there for 2 mins). I was stunned at the accusation of being deaf and the sheer rudeness. The staff here are very incompetent. The look of disdain on their faces is so unwelcoming and spoils your day. There is no “valued customer” here and you are treated so badly. You feel miserable after going to the Post Office at Cadman Plaza. I’m not alone in feeling this way and it hurts

I, Julio Rivera, have sent several letters in the second week of November 2023 to P.O. Box 22393 TWU100R 271Cadmaj PLZ E Brooklyn, NY 112010. 22393 has been checked daily but no mail. I complained but the problem persists.May I get any and all contact information regarding the Station Manager.

Over 2 weeks ago I sent self-stamp mail to Rochester, NY from Cadman USPS Brooklyn, NY and the addresee has not received any mail to date. I thought my mail would reach quicker if I sent it from the "main Post Office" however, that is not the case. The mail would normally take a day or two from my local USPS. YOU SHOULD BE THE LEADER OF THE PACK SINCE YOU ARE THE MAIN USPS!

I have been calling the phone number shown on the USPS website for this post office for 5 days and no one ever answers the phone. I’ve called multiple times a day. My package has been sitting at this post office since 11-4-23. This is the origin post office Someone I know went to this post office and inquired about the package and was told an elevator that is used to move packages to a location to be loaded on trucks is broken. When will it be fixed? I opened a service request and was assigned a case number. I’ve heard from no one except my local post office in Florida. HELP ME PLEASE!

The postal worker that delivers mail to 90 Sand Street in Brooklyn picked up a package that had a cell phone and a cell phone case in it from Amazon that was meant for UPS it said UPS on the box there's a security guard that works in there in the security guard told her not to take the package anyway this happened over 2 weeks ago UPS cannot track the package the package is just disappeared I have called and been to this post office multiple times there's never a manager or supervisor working they say I've been on the phone with this post office for probably 25 hours and have never talked to an employee this is over $200 worth of stuff that I can't get a refund on because you're supposed to worker picked up a package that she was not supposed to take and the security guard told her not to take it and she took it anyway and UPS cannot track it it's just disappear so I need to know what I can do about this

Self serve APC package drop has been broken for years. Not sure if it is deliberate or mere incompetence. Probably both as the powers that be don't want the post office to exist since.

What a garbage location. How about you teach your ignorant employees to read your own rules and regulations, Poster 7. It is LEGAL and protected by the Constitution to record in a post office. Your employee broke the law and assaulted a man trying to back away from her the whole time. She was the only aggressor. She should lose her job.

I got a P.0. Box because I am not home to receive my package, but now I am not receiving my packages at my P.0. Box. The packages are being delivered to the post office. Someone by the name Richards signs for the packages at the dock, but I do not receive the packages. Richards need to be investigated for theft.

These postal workers are not doing their job, they say they knock on my door and they never do I have to go to the post office almost every day cause I receive packages every day and the just don’t feel like coming upstairs to deliver the packages.

I have sent over night delivery two envelops one on 6/16/21 tracking # 70171450000152026528 and other on 6/18/21 tracking # EJ883103064US . there is no information on tracking system. both were priority delivery. please help. thanks.

There's a postal worker name Bob (clerk #22) and he is.rude as Hell. He treats black people like shit (and got the nerve to be black himself). Bob (clerk # 22) is so unprofessional and do not like answering basic postal questions (ie. cost of shipping, packaging etc). it's bad enough his appearance is that of a lazy black man but he spitefully sent my package to the wrong zip code and state. He could use some retraining on customer service. being polite and overall staying home if you're having a bad day.

Yeah Cadman Sucks. I have 4 packages that arrived there 4 days ago. The status I get is "in transit, on it's way to the next facility". I'm the next "facility" once it's at Cadman Plaza. For days they used "due to inclement weather this package may be delayed" apparently they live in some part of Brooklyn that's getting really bad weather the rest of us aren't seeing.

I have a Package that's on the way from mexico but the post office in Broadway leaves the packages in the hall way and lots of time we don't receive it. My tracking number is EE963233227MX I need cadmen plaza is my uniform I am a US Chaplian I need to receive my uniform. My cell # 1347-864-3293 my name is Jose L. Vasquez address 700 Quincy Street Apt 3'B Brooklyn New Yorl 11221. Please I will go with my ID to pick it up in person. Thank you and God Bless you greatly.

I mailed a package on 4/15 and was delivered on 4/18 but was refuse by downstairs security person. Instead of them calling who it was intended to go to, the security person refused the package and now there is no where to be found. Probably in the usps office which that should be an offense of their protocol. It was not returned to me nor re-deliver. I am really disappointed with their service. I was not a cheap delivery.

Your Saturday n Sunday delivery services a nonexistent. I have items DELIVERED on 4 packages for yesterday NOT WERE NOT DELIVERED 9361389697090822574032. These packages have same tracking number. MY ISSUE IS ONE ITEM IS A HOOK UP TO LIFE SUB STAINING EQUIPMENT THAT I NEED. This is the practice of your drivers every weekend. They drive by NEVER getting out vehicle, but marking delivered

I paid $13.65 for a certifed mail to be delivered in zip code 11201. This was on June 21st to date July 29, 2019, my package has not been delivered nor the package returned hmm... Is this the way certified mail is suppose to work?? By the way I was informed by the Post Office supervisor in 11206, I can not get my money back.........very disappointed...

On May 1, 2019 I went to the Cadman Plaza Post Office at 271 Cadman Plaza East, 11201-9993. I had a letter ready to mail, and stamps, and just wanted to know how much postage I needed to put on my letter. Until very recently, I could go into the self-service lobby, drop my letter on the scale, and it would tell me how much postage I needed. The machines were replaced in the last year and the new ones do not just weigh the letter and tell you how much postage is required. As soon as you place the letter or package on the scale, the machine asks for you to agree to the weight, then to type in the address of the recipient, then asks if you have the zip code and then to confirm it all. Then you are asked the questions about the rigidity of the package and size and if there is anything explosive. All I needed to know is how much postage was required so I could stick on the stamps I already had, but the machine is set up as if no one ever has stamps and as if every customer wants to buy something. This is less useful than the old machines. You have added complexity which eats up time. The machine designer didn't think about the different ways a machine in a post office can serve customers. You need to add additional options for people who already have stamps. Please make it simple. Complexity is not always a benefit.

Collected my mail in mailbox at 20 Pierrepont Street. Six pieces of mail out of eight where not my mail. What is going on? Also noticed I was not the only one. There is mail outside of mailboxes.

This is the worst post office anywhere in the U.S. as far as I can tell. The people who work here are slow, unhelpful and rude. They actually seem to find pleasure in being as ornery as possible. It is horribly run with long lines, no restocking of forms, no one to accurately tell you which form to use if there happen to be any at the counters, and broken self service machines. Everyone from the security guards to the counter workers is mean. Today I stood in line for 10 minutes at the only working self-service machine (because all three of the others were broken). Just as I touched the screen to mail my small envelope, the guard told me I had to leave because there are no dogs allowed in the building. Now nowhere on the building does it say that no dogs are allowed, plus I have never had an issue bringing my very sweet, well-behaved poodle into any other post office. PLUS it is 95 degrees today, and it is a 40 mite round trip for me to go to the post office. I asked him very nicely if we could stay and complete my ONE quick transaction - buying a stamp for the small envelope - and he said no. I told him that now that I know, I'll never bring my dog again but to please let me finish what I'd come for. He said it wasn't him, it was the rules - that is total nonsense - while I understand that rules are rules, since there is no sign saying I can't bring my dog inside, and we are in the midst of a dire heat wave, this guy could have let me stay for 2 more minutes (since I'd already wasted 10 standing there) and let me finish my mailing of this critical envelope for my business. He was just being unkind - no big surprise at that horrible post office. Whoever is managing that facility should be fired, along with 90% of the workers there.

Express mail, guaranteed next day delivery by noon. Tracking site says "delivered" at 11:45. BS! We were there waiting and have checked every few minutes since. My guess is the carrier saw his or her deadline approaching and just made the false "delivered" entry hoping to get the package delivered before anybody complained. Which probably works pretty well, since neither I nor the originating post office can get them to answer the phone to run down the package or take a complaint. Frustrating as all get-out, with no relief in sight. And alas, not the first time.

I've had at least 3 package delivered to this location and needless to say, I have not received any of them.. Some one at this location really enjoys taking my packages. You cant speak to anyone at the phone number listed because it's always busy or off the hook. This is the worse by far Postal service

Do you need appointment for passport?

this is the worst post office in Brooklyn, (Cadman plaza Post Office) the staff is disrespectful and unprofessional. The supervisors are useless, the never resolve anything or even bother to answer their phone. I this location and I'm in the process of contacting all the businesses that I purchase from to not use USPS to deliver any of my packages. They need to close this location and FIRE ALL THE STAFF!!!!!!!