Postal Locations

I expect the hours posted on the door to be correct when I show up. It says lobby/POBox access available until 7pm. I showed up around 6:50 to grab the mail in my box, but the doors were locked. I don't understand, it's not a holiday and I've come by on a Tuesday around this time before and had access. Please explain. I'm quite annoyed.

The downtown post office is becoming more dangerous just to check my mail because of the homeless people! I have had a PO box for more than 30 years but am considering closing my box by the end of the month if I don't see a change. The people are laying all over the floor, eating and throwing trash on the floor. The place smells really bad. Saturday and Sunday are the worst. It is full of people sitting and laying around, and I no longer feel safe going there alone. Please do something about this problem before you lose all of your customers. I know others that are looking for an alternative and want to cancel their boxes. Thank you

I was unable to remain in the post office to complete my transaction. Your clerk was NOT behind a barrier and was wearing his mask BELOW his nose. I asked him to please cover his nose and he ignored me. I left because we are in a very high rate of Covid transmission and despite your signs in the lobby telling us to mask up, you are not making your employees keep us safe. He was endangering my health and safety and that of others by refusing to wear his mask properly and he was highly disrespectful by ignoring my request which was made very politely and respectfully.

Almost every single day after mail is delivered they never close the mail box afterwards. We even had a clip to keep it from opening on its own. I am very upset at the fact that they think it’s totally okay to leave our mailbox open with our personal mail. Not only that when I have packages deliver they don’t even knock on the door. They put a slip in the mailbox and take off even with me being home. They just don’t care. I’m sick of this. I live on South Cushman which isn’t the best neighborhood. This is so frustrating.

Went into renew a passport not knowing an appointment was needed. Received very little assistance and help in scheduling an appointment and more knowledge about the passport process. Was not pleased with my experience.

I like haven't recived any corispondence at my residence since like Jan 28 wtf and like I filled out a new card indicating who is allowed to recive mail . and even went on line and payed a $1.00 to have USPS know that I actually do reside at my residence and have since September 1 2016 Gold rush estates #109

Why would they put dumb people in charge of Passports ? These folks just don't give a $hit ! and it shows ! Very sad.

Nobody ever answers the damn phone for passport applicants.

This is asinine. I have been calling for the past 4 days, leaving messages and still NO RESPONSE! This is ridiculous and really par for the course with this post office. This is government nonsense at its best here folks. FIX THE SYSTEM! We need to be able to travel even if we live on this asteroid named Fairbanks.

There needs to be improvement in how the Passport acceptance and processing is handled at this facility. As another reviewer commented, the phone number listed on the U.S. Government's website to call for an appointment (which is noted as being required) doesn't ever seem to be answered so you can schedule an appoint (again, as required). The message, when I called a bunch of times, says to leave a message and someone will call you back within 24 hours. I left several messages and never received a call back within the mentioned time frame. So, I went to the post office location, waited in line for a long time, to speak to someone to schedule an appointment. The soonest they could schedule was nearly a month away. The time it took to wait in line I could have had a passport accepted. If they are that backlogged, especially with the impending "Real ID" issue and more people potentially needing a Passport, there needs to be more help for this office and a change in how they operate.

My wife has been calling this post office trying to get her passport for a upcoming trip our family has. No one ever answers the phone and you can't ever leave a message either. So we decide to go up to the post office in person only to be turned around and told to make an appointment when ther isn't anything posted about having to make an appointment. We could have done the whole passport process in the amout of time she had to explaine why she couldn't do it. I hope this comment makes a change in the procedures in getting a passport for everyone because this is truly frustrating.

HOW much. To. A. Send. A. Secure. Package. To. Honolulu. ZIP. Code. 96817

The man who did my passport was a very sweet man. He also put up with so much crap from Craig. He was rude not only to the sweet man but to me and my family. He was disrespectful, and doesn't know how to nicely explain things. I will not be coming to him again to get my passport.