Postal Locations

The phone number does not even work. Tried calling it several times. Need someone to work on that

Why is it I received an email USPS attempted to deliver my package on the 13th, when the 13th was Sunday and the Post Office does not open on Sundays?!?

To those who are sending packages to American Samoa from the rest of the United States of America, American Samoa is not within the U.S. Customs area. American Samoa even has its own customs agency. Therefore you need to fill out a customs declaration form and attach it to the package.

I have been waiting so long for this to deliver to a P.o.box to Pago Pago AS it was on Apia WS for over a month only to be sent back to Australia this is something really important for me I don't understand why but reading all the comments it looks like they tried to deliver it but the postal service wasn't open 😩 why this is so wrong

Talofa asking a number for your pass port office please regards the fee

is a punk and a thief. Hopefully someone breaks the little punks arms

Hi I’m trying to reach the office on email because I’m in Hawaii now checking on packages that I’m still waiting for the day to arrive in American Samoa pls reply on my email . I’m keep tracking but it still in transit plss

we had a package from samoa to federal way in usa it was drop off in american samoa pagopago post office on july 30 2022 to mail in federal way but never show up yet

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We have a box there we need picked up we try to call no answer and we sent email. We need to pick up parcel 9462408205499804837374

Washington and the Crew, Mom says "Hello". Have to add(because she would). Great service always, with happy faces while they do their tiring jobs. From unloading, loading, sorting, personally dispensing to us our long awaited treasures and taking the ones we send off island, all the while handling customers face to face and on the phone...wonderful courtesy and professionalism Thank you all!!! Also, does the post office prepare Cashier's Checks? Or money orders?

When post office hours are posted, how come they don't follow those hours? Sometimes they don't open until 11, sometimes they close early, sometimes they aren't open at all, and it's not a holiday. Who has oversight on this post office to ensure they follow the posted hours? It takes awhile to drive here only to find the doors locked during business hours and no one answers.

The American Samoa postmaster has full authority to create street addresses to deliver mail for all areas of American Samoa - bringing the island into this century. Seriously, it was the late 1800s when street addresses began to be delivered to. Why is that not done yet? According to USPS organization laws, the post office in all areas of the United States, including American Samoa must be open during posted office hours on a regular basis, no matter how much mail they get. They are not to close on any day before regular posted hours - hand written signs are not allowed. Why is the public not upset that they close Saturdays when they are supposed to be open across the United States and all Territories. Why does the Postmaster close shop when there is a lot of mail that arrives violating the USPS contract with the United States and laws that regulate mail service for the entirety of US and all Territories? Who is responsible for that unprofessional performance and lack of appropriate staffing? Someone needs to discipline the postmaster and supervisor for allowing poor service to continue and lacking the ability to drive innovation to create streets and addresses for better mail delivery.

Talofa, just wanna know if my package has arrive as I receive an email from eBay they said it's already here but I've been coming to the post office there's nothing so I'm concern because it's been a month now since I've placed my order.

Need to know how to apply for a new box please.

My package left San Fancisco 12/29 for pago pago and disappeared. Sounds like these loser postal bandits stole it. U.S. needs to get rid of this 3rd world shit hole

Po. BOX 5862, HAPPY New Year. I want to understand where my other box , which i already picked up one box (12:29:21)around 2:56pm, Tracking Num:9305589689000103967527. But Tracking Num:920559999997750737607, is missing. So please tell me where is box now and who picked that box up 12:29:21 )12:08pm.

I am thinking of moving back to Samoa and get a job at the Post Office. After reading the comments about the Pago pago post office, I am really concern. E le kalikogu lo'u mafaufau o lo'o kukupu gei mea ile kakou akugu'u.

Wow! After reading these reviews I'm afraid to send something to my customer who ordered from there. Please folks at the post office. This is a crime. Do the right thing and don't take things that don't belong to you. Work hard for yours and don't take from others. Thank you and God bless you all in abundance!!

Thieves! This post office needs to be reported to the Federal! scammers! Unorganized bullshit

Nobody answers the phone day or night. The post office runs a scam in American Samoa. A scam.

Hi, I ordered a package on Amazon and they shipped it to Pago Pago AS US when it was supposed to be shipped to me here in Guam. May you please email me back at the email attached for further communication. Thank you.

Does anybody work at post office? Called all day and nobody answers the phone. What the holy Jesus is going? Answers the phone already. These people take 6 hour lunch breaks again.

Talofa, I'm am asking if benches can be installed in the post office so our elderly don't have to stand so long. Thank you...

I sent a box home for Christmas and found out that there were items missing in the box. O oe lea e faia le amio lea o le gaoi o mea i kokogu o pusa a kagaka alofa ia e ku'u le ga amio! Post office needs to find out who's doing this and fired them. Le fai kasi fai lua. Ese ma le kou le alolofa smh

Umm ive been waiting for my pkg plss.. it suppose to be here.. its been 2 weeks. Ill send u my trackin #if u reply to dis massage..shm

Calling number on website and ASTCA directory, still no answer. Need to reschedule passport appointment set 12/17/2020 with Mrs. H, no answer when calling both numbers.

HI I NEED YOUR HELP WITH MY PACKAGE PLEASE. MY PACKAGE SUPPOSED TO BE HERE ON AUGUST, BUT IT SEEMS THAT IT WAS ALREADY HERE ON AUGUST BUT THE THING IS I DIDNT RECEIVED IT OR PICK IT UP. HERES MY THE SCREENSHOT OF THE TRACKING NUMBER LS384721612CN

Why does your phone have a peep signal all the time? We’re trying to find out why our mail hasn’t been sorted out

Please answer your phone, or provide us with an updated contact number we can call!!

Who do I complain to if I'm missing mail

I have an item arrived at your carrier. my address is po box 1674, Majuro mh 96960. Marshall islands. please send it to this address. thank you so much.

Why is my mail being returned? It just arrived on the 7th of November and now its being returned without notifying us... This is crazy! We've been waiting for this item and its being returned with no notice

Hello. Message to the Chief Postmaster. Greetings from Bohemia! 16 may 2019 I send you a registered letter from the Czech Republic and a postcard from my native village Tetčice.I haven´t received any response either in writing or to my e-mail.And the letter didn´t return to me as undelivered either.As I in the letter,I am a collector-philatelist.And I begged you to send a registered letter with a postcard from your coubtry to my address.So what s the problem? Should I pay you for it? If so,how much and where shouldI send the m oney? I look forward to you reply and thank you. Greeting, Josef Pokorný jr., 664 17 TETČICE 190 Czech Rep.

Please what is a working number for the post office. We have packages that were sent out on the 10th and still shows that it departs the post office on the same day and that was it. Being trying to call the post office but no answer. Please can anyone give a number that works. The packages are for my daughter's wedding next week and still not here yet

What is the phone number? The one posted is not correct.

Here on Sat morning since 8:30..its 9:00 now..waiting for pkg pick up to open..apparently its open for "businesses only first"! Ridiculous!!!

Hi need information on getting a passport renewed for an adult. Would need to know what to put together. Also a new passport for a 7 year old child(our daughter). Pls need to know the prices for renewal and new passport for a child, also the cost to expedite it too. Thank you!

Apparently post office employees in Pago Pago open boxes and steal its content. Please do something about it! I sent my friend a silver necklace with a crucifix and a golden heart in the middle. The toys made it to her kids, the necklace is still missing. The box had been ripped open and retaped. Please contact me, if you find out anything. Kind regards, Caro