Postal Locations

Late, late, late. Priority next day perishable items 2 days late. 3 day said they attempted to deliver they did not. Priority mail is guaranteed next day by 6:00 pm. Neither time did they attempt to deliver prior to after 6:15. Unacceptable.

The service at this post office is horrific. We have not received mail or a pick up in 5 days. This is completely unacceptable. This has been a problem for over a year to which we are told it will be handled and still to no end not handled. We have to take our mail to the post office to which we are met with extreme attitude and disregard. A resolution must be made at this location.

My postman is DISASTROUS! I have outgoing mail and he doesn’t show up to pick it up. It is now 2 days and other times it has been longer than that. THIS IS TOTALLY UNACCEPTABLE

Today I had an online scheduled appointment with Passport Services. I arrived early, there was no line, and was told to sit and wait due to "staffing issues." After watching the employee walk around, chat with others in postal service line, I approached her. Her response was that she had to "wait for her supervisor's permission" before proceeding with my scheduled appointment, adding that "when you have an appointment with a doctor, you have to wait." Amazingly, and without the so-called permission from her supervisor, she then assisted me. The Post Office is designed to be a customer service oriented operation. It would behoove this establishment to take action about complaints so that this behavior stops. It is evident that this employee assigned to passport services on 11/15/2018 on Barrington Ave, 90049 Post Office needs a refresher in customer service.

HI I LIVE AT 11933 GOSHEN AVE i would like to report that all of our mail goes to 11931 goshen ave. the person who live there sometime bring the deliver the mail to our building . we lost a lot mail i wish i could sent you the photo of how the postman delivers the mail . they just throw the mail on the hall way floor we thing the person delivering the mail hates his job or not being paid by the management. we are looking for your assistance if you can solve our important mail problem. thanks for your help anyway.

I sent a package for three day deliver -- I got stuck bouncing between two post offices. I was told to call a number where you never get to a human, told the package could be intercepted and then told that was impossible. Then I sent a package with identical contents by overnight delivery, noon delivery guaranteed ($37.90) -- it didn't arrive on the day it was supposed to, so I was entitled to a full refund. The supervisor who identified herself as Elizabeth Ivey said it was protocol that I could not get the refund until the package was delivered, even though late, or 30 days later if the package had not been delivered by then. I asked to see where that was written down and she walked away. Ultimately, she returned, but was just as rude (everyone else in the Barrington Post Office was nice). The next day, I got my refund. Four trips to the post office. For me, UPS or FedEX for stuff that matters in the future. Often, I get mail for others delivered to my home, so would guess some of my mail goes to the homes of others. Good grief.

USPS sucks big time. If you need to send something of value, forget it, if you send something that needs a signature for legal reasons, forget it. Stock certificate pkg. requiring signature was thrown over my gate, when I tracked pkg. it said signature waived! This has happened more than once from Barrington PO and Will Rogers PO.

I had to put a vacation hold for my mail before going to the hospital. I did online and in person. I went to get it today. After 20 minutes, Elizabeth took my id and went to get the mail. Half an hour later, a guy told me she had left and couldn't find my id. 20 minutes later, they found the id but not the mail! I spent over an hour in a sling in pain and didn't get my mail. Very bad people who enjoy tormenting customers. They don't even help handicapped customers.

Our carrier left a cryptic message on the communal box for our street, "Pick up mail at Barrington until further notice." That was 15 days ago. I'm not sure, but I think that's enough time for them to get their act together. I have a call in to the Barrington office, and am awaiting the "further notice." On a scale of 1-5 stars, I'd give this crack team a black hole - they suck the life out of everything that enters the building.