Postal Locations

Business is better conducted with a working phone line

It is bad enough that the mailman took the letter, I put outside by clothespin to my at the mail slot door for him to take, and crumpled it, sticking it in my mail slot. Maybe he was having a bad day? Or going postal? But then when I try calling the post office near me the "number has been dis-connected. I was forced to call the 1-800 number which has had me on hold for over 45 minutes. Still has not answered at 3:00 pm on a Wednesday afternoon. What is wrong with this picture? Do they not care about customer service anymore, or pick up stamped mail to go out? And does taxes not pay the phone bill of our local offices?