Postal Locations

Never answer phones

Our mail "ERSON" is def, and cannot speak. She drives like a crazy person. She does not deliver all mail. SHE IS AS LAZY AS THEY COME!! Many complaints to no avail. Best yet is she put a 6 foot long antenna in my box which is on a main road. It stuck out of the box by 4 feet...yes 4 feet! I am surprised someone did not hit it as they passed the box. Complaining is a waste of time. I have had many delivery issues with this carrier, complaints not addressed. Total miss managed group of workers whom once they get a job at USPS they are locked in for life regardless of the poor performance. I use UPS / Fed Ex as much as possible. By the way I always get my stuff when using them. Go figure why the post office is failing . I would give a "0" star but it was not available.

I’m contacting you in reference to the carrier of my mail at 982 Waddell Drive, Hendersonville, NC 28792. Why is my mail carrier holding my mail & not delivering half of it? Also, yesterday I had a package left at the main road on the ground at my mailbox vs them putting on my porch as they have done always?!? This happened to me in Friday November 3rd, 2023 and today being November the 6th is was left at my mailbox hanging halfway out of my mailbox?? I don’t appreciate that my mail is being handled this way. I can’t seem to catch me because my mail is delivered all different times of the day. If, my mail gets picked up because left on the ground at my box by someone are you going to compensate me for my package?!? This package consisted of $500.00 left on the ground. I want to know who my carrier is as well. This is just uncalled for. I’ve called the Annex office on Lakewood Road & no one will pickup. Regenna

Why doesn't anyone ever answer the phone when you call to speak to a representative and the Hendersonville NC Annex? I have called at least 10 times

At 161 coldsprings rd mail pkgs left out on top of box to get wet in the rain. Should've left pkgs at annex to pick up. Not left at box

3 pkgs delivered 3.27.23 from 10.2020, all expires medically related items. I need documentation as the companies claim the USPO shows it being delivered 10.2020. I need proof of 3.27.23 delivery from the PO.

9261290246916400093733 PKG DELIVERED DAY AFTER I MOVED LEFT LETTER TO RETURN TO SENDER ALL MAIL WHAT IS STATUS OF THIS PKG??????????????9261290246916400093733

my package was on a truck all day and then it was picked up by someone when you are closed. So who stole my piano stand that only fits a certain piano?

PATHETIC!!! This isn’t the first time with having an issue. None of them have been resolved. At least 3 eBay orders lost . One delivered to a Fletcher Post Office box. Which we do not have. And then being basically called a liar about it. This time it’s my wildlife calendar. It says 3 times on it do not bend. We’ll we get home and it’s crammed in our mailbox all messed up. I do have pictures to back it up. But it want get resolved just like the rest. I wish you could be sure and hire people that can read. No wonder the talk going around is the postal service is going to hell in a hand basket.😡🔥🔥

I've had my issues with the annex too, not as bad as some of the commenters here, but, read the line under the word, 'Reviews'. Nobody in the USPS reads your rant. Write to the Postmaster General in DC, write to the area manager in Asheville. At least someone else will read your tale of woe, and that person might just count.

Horrible. I have had nothing but issues recently. We had one package delivered and the entire package was ripped open. We reached out with no help, called amazon whom we ordered from. They sent a new item out overnight. We still didn't get it delivered. I got an alert 2 days later from USPS that they couldn't deliver my package due to animals in the yard. they tried again the next day and said they couldn't because it wouldn't fit in the mailbox.. well yes, its a large package. I scheduled a redelivery for the next day since i would be home, never even tried to deliver it again. its been 3 days and i have no idea where my package is and cant get an answer.. this is a birthday present for my kids, whom are having bday party tomorrow!! and now the present that should of been here a week ago, wont be here!!

These people ignore the buzzer. Allegedly they close at 5:00pm yet on three occasions I’ve ATTEMPTED to drop of packages to large for the outside receptical between 4:30pm and 4:45pm and no one will come to the inside door YET I HEAR THE IDIOTS TALKING TO EACH OTHER INSIDE. There is something wrong with this facility!

Mail forwarding does not work in Hendersonville, NC! Annex hours are 7:30 - 5:00. Tried calling from 3:30 on and no one answers. Mail is piling up in my mailbox. How hard is it to slap a forward label on an envelope? Why doesn’t my carrier see the mail piling up? She knows the Mail is being forwarded. What gives?

I have been VERY disappointed these past months. My mail keeps coming later and later every time. My bills coming with less than a week of its due date. My work paychecks getting lost in the mail. The arriving time of mail coming at more later hours every time. I'm just VERY DISAPPOINTED and MAD!! This affects my company of my bills charging me late fees and ruining my credit or having my utilities disconnected because I am not getting my bills in time. I will be getting a private mailbox and see if my mail will come in on time. I will need to speak to a supervisor right away. I understand the short staff at work. I work 4 jobs myself because no one wants to work. So, please.. I need a supervisor CALL!! THANKS. A VERY ANGRY CUSTOMER!!!!!

My household is at it's wits-end. Many, Many envelope and package items go missing over and over again. Try to watch live tracking, and see your mail reroute to other states without reason! WTF is going on!????

Today, June 1st, 2020, I "tracked" a delivery from Warby Parker by USPS. It was supposedly out for delivery at 7:15 a.m., so I watched and waited all day. Our mail has been arriving 5 hours later than usual for the past week, so I waited until 6 p.m. before checking online again. The new message says "held at PO by customer request" Hardly!! (How can you hold it when its already "out for delivery" anyway?) I don't know what's going on, but I WILL get to the bottom of it tomorrow - can hardly wait to hear the explanation!

TERRIBLE, TERRIBLE, TERRIBLE!!! Last week they delivered (if you can call it that) our package down the road from our house. Just left it on the side of a four resident shared drive. Two sides were torn completely open and the contents were hanging out and some things were missing. When I called the annex, I was told the delivery driver tried to tape it up. There isn't any additional tape or tape residue on it. And why was it just dropped in the middle of nowhere?? No explanation. Now today.... We've been waiting for a package that was due to be delivered today. Checked status online and it shows "attempted" delivery. NOT. Called annex. Very rude man argues and said they were "holding" it for me to pick up, "because that's what I told them I wanted to do in the future." ...Yes, I told them I always wanted to receive my packages a day late and drive over to pick them up myself... again, NOT! These people are ridiculous and like some other reviewers stated, we could write a book about all the other times they've not done their jobs. And on top of everything, just about every time there's a problem, the employees are so condescending and rude.

They Suck, From Mail on the ground over 20 boxes at the bottom of mtn , to packages not delivered m showing they are. I've made complaints to the Secrets Service who is over the US Mail.. Packages on the ground in the middle off driveway at top of the road for anyone to steal. I've had so many problems I could write a book.. I'm sick of nothing be done about it.. The latest A Credit Card showing it was delivered .. I never received . I'm raising hell tomorrow if something isn't done this time, I'm taking matters into my own hands and whooping the Deliveries service mans a.ss.. My father in-law always said since I was 14 , 42 now. Son people don't understand a lot of things in this world, but they will always understand a good a.ss whooping..

Delivery driver leaves my Amazon packages on the ground leaning on mail box post. I'm disabled and my house is 100 yards from mail box. I have to call someone to bring my packages to me. Have talked to two supervisors and they both said it would not happen again yet it happens 2 times a week. Also driver will put "delivered" into system so it looks like the packages were delivered on time then deliver it the next day. Lazy!!!

I have been waiting since December 12th for packages to be delivered I rescheduled delivery for Saturday, December 15 I still haven’t received my package‘s I called and the First Lady I spoke with was very rude and short and asked me if I was the lady who had called 3 times the day before I said it wasn’t me ! We have asked this post office not to leave packages in or on ground we even have a big note in our mailbox requesting no packages be left at or in our mailbox and the carriers still leave packages in and around our mailbox our mailbox’s are 64 E next to the Southern air motel And the motels patrons steal our mail all the time This Post Office needs vast improvement it is awful service and rude employees only one employee that I’ve talk to you that’s been friendly then it’s SundayDec 16th and I’m still waiting for my packages

I live at 186 klondike lane ...orchard pond retirement community.... Hendersonville. I have checked my mailbox several times in li art two days.. .. I have found no mail and no notice of attempted Delivery of package...but my ups smart post said I was left notice if failed delivery. Man...th is s isnt the 1st time our mail carrier has done this.... We gave gad several run ins...and neighbors are disgruntled with her attitude and slipshod service. Now where do I go to try a retrieve my packages!!!

Our mail carrier does not deliver packages to residents at Magnolia Place on Ariel Loop. Instead she just piles them on top and below our community boxes. Due to this packages have been stolen. She also left a pile of letters out in the open with a rock on top to weigh them down. This unacceptable!!!!

I am so tired of one of the mail carriers on my route. On February 4, 2018 the mail carrier was scheduled to deliver a package to me that I needed badly. I sat and watched for the mail carrier all day waiting in anticipation because I had an order to fill. At 2:55 pm I seen the mail carrier start to pull into my drive way. I got up and went outside to meet him/her like I always do. I got out my front door and the mail carrier was gone. I seen the mail carrier sitting at the end of the road I live off of for about 2 minutes and then drive off. I came back inside my house and waited to see if the mail carrier would come back because they have forgotten a package but always come back.I waited for 25 minutes and no one came back so I called the Mail Annex For Hendersonville NC 28792 that delivers my mail. I made a complaint that the mail carrier didn't even attempt to deliver my package. I asked that my package be brought and delivered. The lady said that she would look into it. I got off the phone and went to amazon.com and checked the tracking for my package. It now said, "Package was undelivered, couldn't access the front door". I was immediately upset. I had someone else call to see what was going on with my package. We was notified that the mail carrier insisted that they was afraid they would get stuck in the mud and we was more than welcome to come to the Annex to get my package. OK, now i was fuming mad. They are telling me to come get my package when the mail carrier didn't try to deliver it to me in the first place. I said ok, and i went out and video recorded the paved road I live on and proceeded to record the road all the way to my house and then to my front door. In the video it is plainly noticeable the tire tracks of the mail carriers jeep and the tire impressions from the jeeps tire where she pulled 5 feet into the beginning of my drive way and stopped, backed out and just leave.I have a well maintained driveway and the mid week mail carrier never has a problem and has never got stuck in any mud. There isnt even places in my recorder video where anyone could possibly get in any mud to get stuck. OK, I AM TIRED OF OUR MAIL CARRIER LYING ABOUT DELIVERING OUR MAIL AND GETTING AWAY WITH IT! SOMEONE NEEDS TO DO SOMETHING ABOUT THIS! IF NOTHING IS DONE BY MY COMPLAINT HERE i WILL TAKE IT A STEP FURTHER AND i WILL TAKE ALL THE STEPS NECESSARY TO GET SOMETHING DONE ABOUT IT! Thank you, Sincerely J.Z. Martin

I am sick of the lack of effort and lazzines of our mail person! This is the second time something like this has happened. We have a basement with two doors, which are NEVER used and my package and mail was left there for more than a week! In the snow and weather luckily it wasn't left by the mailboxes to be stolen like an other time. If they can't walk the package to the front porch which is covered and out of the weather they should be fired!

I do not understand why mail is not delivered in Timber Creek 1/18/18. There is no reason why???? I called the anex twice to ask if mail was to be delivered and was told that they were still out? This is not true... It is now 7:30 pm and still no mail. I have letters that need to be picked up and now I will have to make a trip to the post office to make that happen. I have photos of the road to show that there was no snow or ice at all. What has happened to the post office??? No one seems to care about anything. This is just wrong and I will continue to express my disaprovel to the postmaster General in Washington.The service in this area is unacceptable.

I have been trying to locate two packages that arrived in Hendersonville on 12/22 ,according to information found when I checked the tracking numbers. The carrier left a slip for one on 12/28,but when I tried to pick it up at this facility on 1/2 I was told it could not be found and was possibly out for redelivery. Needles to say,it was not delivered. The carrier never left a slip for the second package. I found out that it too arrived in Hendersonville on 12/22 by checking the Amazon website. On 1/3 I attempted to arrange for redelivery of both packages via the USPS website,but authentication of my address was refused. So I finally succeeded in scheduling redelivery via the automated telephone system for 1/5. The day came and went with no packages,no slips. According to tracking the packages are in transit,in theory somewhere in Henderson county. I have tried calling the number for this facility provided on the internet but it's been disconnected. When I try to call the main PO in Hendersonville,which all my mail is supposed to come through,all I have is a busy signal. I have not had time to get to this facility before it closes since 1/2. I suppose I will have to get off work early to do so,but it wouldn't surprise me if the packages can not be located. I never had cause to complain about the USPS before,but this is inexcusable.