Poor service due to lack of empathy, representatives are not concern and very dismissive. **September 19th, I mailed a care package from Connecticut to a dear friend of mine in Newark, who had just completed her last cancer treatment. **As of today, October 25th 2023, she has NOT received her package. She called a few times and her daughter made efforts to pick up the package from location. **Then, I was asked to step in to assist with the redirection of this package from CT. Why? Anyway, I have spoken with a rep (Ms.P) a few times, all she gave were false promises to search and redeliver package but that has NEVER has happened yet. **It is a Sad situation when a public service cannot help their customers within their community.
I went into the post office this morning Wed, Nov 16th. 2022. And I'm trying to beat morning rush hour traffic before all the kids go to school. I arrive at the post office and noticed no one in line. And here I thought it is my lucky day for quick service. I've been waiting for my cdl license via regular mail where there was a mix up with the address. So the older guy behind the counter seemed like he was typing something in the computer and I'm like good morning hello, acknowledge me. And I thinking it, I say that last part out loud but he clearly seemed disinterested. I asked him, can you please help me with tracking a package because I received an email last night in hopes that that is my license in the mail. He told me, "no I cannot help you, you have to come back after 9am." And I asked why can't you help me, no one else is here. He told me, "I don't do tracking, I do sales"...... disappointing beyond all belief. What sales is this man waiting for? He couldn't even do a decent thing for another human being at the place where he works where it's supposed to be a post office, receive and deliver mail. That service in this area is poor very poor. I wish this message is noticed by someone in that office who actually cares because that man does not care for your business or mine even.
My building has not had mail delivery in over a week and there has not been any kind of notification or notices posted. Calling the Post Office is useless since no one answers the phone. Do I have to go all the way to the Postmaster General to get answers?
so on Tuesday I was supposed to receive 2 packages I waited on my steps and the package did not come tracking says one was delivered at 3:09 pm and the other at 6:36pm both on the same day...these packages were never delivered by market that they were I asked the mail carrier if she recalls leaving a package on Tuesday she said tht she can't remember and spent 8.00 on 2-3 dqy delivery and got nothing and no answers like I am human too who am I supposed to ask Jesus where the packages are...the phone rings out nobody answers and nobody is willing to assist ...worst experiance ever makes you want to move to a different neighborhood where this is not tolerated
this is the worst post office ever very unprofessional with alot of attitude my packages never get delivered never leave slips the carrierer keep putting your item has been delivered no they didnt deliver it. People spend they money and it not right the post office dont have a clue where your package is something need to be done about this location.
This post office has to be by far the WORST postal office I’ve ever been to! The clerks are VERY RUDE! One clerk in particular name FIONA has a VERY DISGUSTING ATTITUDE!!! She has NO BUSINESS dealing with the public at all! The way she talks to the customers at any other establishment she would have been terminated immediately!!! I don’t understand how on earth she still has a job! She REALLY need to attend classes on how to conduct herself because she lacks professionalism!!!
This is the worst racial post office I be ever seen really should be closed down!!!!!!!!!!The staff is so unprofessional and rude and nothin gets done!