Postal Locations

what is going on at the 5 points office ! creditors are not getting there payments on time or at all ! for 5 yrs this has not been a problem, however the last two months are hitting me with fee's and late charges right and left , too cancel checks ,pay by phone If 7-10 days is not enough time , let me know, I cant afford the fee's im receiving due to mail not being delivered on time ! Im not a fan of giving someone axcess to my checking account by phone or on-line > Im 70-plus and like the old school way of things being done , and ive even sent over-night at 35.00 because things are not received on time

I don't know if I have the right person or not, but have an address problem. Nearly all of my mail is now being labeled with the wring address. I have lived at my address for almost 50 years and just now am having this problem. All (or most) of my current mail is being addressed to Burney (or Fr Gabriel) Talley 1821 Lomas Blvd NW, Albuquerque, Nm 87104 My actual address is: 1814 Slate Ave NW. Albuquerque NM 87104. Please help me get this straightened before a pkg or important mail get misdelivered to the 1821 Lomas address and lost!! This started a couple of months ago and my carrier pointed it out and said my mail would have been misdelivered if she had not known me and true address. Thank you for any help!! Burney Talley

No one could have been more rude than the female employee at the Old Town Albuquerque PO.No good morning or hello. I inquired abt how to file an address change for a deceased person. She tersely replied :"This is what you need" as she tossed an address form at me.She then told me: is that all you want? and I said wait a minute cuz I might have a question She then rudely replied "well hurry up because I have work to do in the back". I know this will go no where and the po won't take it seriously but maybe someone will understand why the PO gets no support. Thank you.

NO ONE IS ANSWERING YOUR D*MN PHONE I've tried 3 different phone numbers, and no one is picking up! Your customer service sucks You deserve no stars

Your menu is not adequate. I need a phone number to the main post office in Albuquerque, NM. I live in Oregon and am gradian of an Albuquerque resident. I need phone numbers to solve a problem for the person in my care. That requires a person to provide the information to solve the problem. But what can I expect, the Postal Service is a government funded failure.

I receive a package from Page One Books in Albuquerque every week 30% of the time the pkg comes direct from ABQ to Rio Rancho in 2 days..70% of the time it goes from Albuquerque to Denver to Colorado Springs to Pueblo to Albuquerque and finally to Rio Ranch-all in four days...Now I have an even better one that did an even better trip....It was shipped on 7-24 went from Albuquerque to Phoenix to Albuquerque and to-date 7-28 is not here yet......The next package to me was shipped already this morning.....Is this one going first to Texas??? The one that went to Phoenix has a trace number of 0449011206209886639656.......What on earth is going on in your sorting facility??? Is everyone asleep...or does the PO have so much extra money that they can afford this kind of stupidity?? I really would like to get an explanation on this. Thank you!!!!

I recently got a text message Dyjc of a tracking for a package that was sent to the annex on Broadway then to the post office on Sunset Southwest and the tracking number is DYJCNOO20277421CN and never received on march 19,2023 i've had pkgs delievered before where they for got to put key so can i get a call back thank you audrey perea 505-620-3909 address is 115 64th st nw apt a alb nm 87105

I receive a daily notice of mail to be delivered to my address. I received a notice for several items for March 9, a Thursday. I received no mail that day and the missing mail was not included with my Friday or Saturday mail. I called the Sunset Post Office on Friday to report this and was told I would get a call back. I never received a call. There were items in the missing mail that could lead to problems. Will someone look into this and let me know what happened? William T Strouse, 9001 Starboard Rd NW, 87121-1945

I have a package showing at the Albuquerque Annex since 12/19/2022. The tracking number is 9534610451602348718331. I have an air tag in the package that shows it at that facility as of today. I can not get a hold of anybody to check for this package. Any help please.

does any one ever pickup the phone. wy even have a phone if you do not answer them

our address is 3401 e 30th St. Farmington. Postal Carrier insist on delivering our mail to a vacant building a 3505 E 30th st. We do not have a key to this cluster box and this issue has been going on for 2 years. Manager at the Farmington post office is unhelpful ion resolving our situation. Meanwhile or disabled participants have their medical information and checks going into space because the mail does not get returned to sender. We are trying to get a PO but are told we have to put it in someone's name. State employees change from time to time, people retire so whose name to we use?

Missing package..mailed from Roswell, Jan 3…shipping show’s receipt in rio ranch…my post office shows it made it to Albuquerque…then all drops off? Tracking no is 9402108205497501408337

5 weeks ago I closed mail box P.O. Box 553,Espanola, NM 87532 that was under the Garcia family. I had all mail routed to my address P.O. Box 955, Edgewood, NM, 87015 of the name of James and Yolanda Lucero. I called the Espanola USPS and was told the mail has been routed to AQ and gets routed to my address I have not seen any mail for 5 weeks and do know my parents have mail. I like to know why is it taking so long I have important mail coming to me.

What is happening to the mail for Rainsville, NM? We have relatives in Rainsville who haven't received mail in over 2 months since the fires. These are people who pay their bills via mail. Zip Code 87736

Got yelled at multiple times, they wouldn’t listen, they said our school has a PO box so go get the package from the box. I explained our school closed the box but she wouldn’t listen. Then another lovely lady came to check for my package after I begged her to and she argued with me that my 5 I wrote down for the shipping # was an s. she also wanted to argue again “don’t you guys come pick up your packages?” Indicating I should have gone to the First Lady who had already yelled at me and basically why am I bothering them. Then after this they said our package was with a “carrier” and gave me those phone numbers, didn’t even apologize.

Please if anyone could help refer me to proper phone # to complain about continuously getting an enormous amount of mail for previous tenants & seems as though our mailman might need eyeglasses bcause Im contantly getting my nbrs packages & mail items & Ive left letters 4 mailman requesting to only deliver mail to last names written inside my box & DO NOT deliver packages or mail for my nbrs as I do not get paid to deliver mail to the proper addresses. Its becoming a nuicence. Please help!!

Package has been sitting at distribution center since the 12th today is the 24th. Hasn't moved an inch by the tracker. No one can give me any answers. Why use the USPS if it takes weeks to get a package or even lost? Will not even answer phones so WTH? what gives? Is anyone doing their job nowadays?

Package has been sitting at the distribution center since the 10 of May per your online site. Today is the 24th. No updates given, no reason why. No one will answer the phones. Maybe the PO should just close down? They surely don't want to work.

I just left the 1135 Broadway post office and the woman who waited on me was horrible! She was an older woman with red hair. I came in with a pick up slip that belonged to my son. We had followed instructions, he signed the back and printed my name as person picking up for him. She would not accept the slip, stating my son needed to show his ID. I told her if he could be there to show ID, he would be picking up himself! I also advised her that there were no instructions for me to have his ID. She said he had to text picture of his ID then. I said fine, went to my vehicle, had him send picture of his ID. She then waits on me again and I said, shouldn’t that be part of the instructions on the form? She said I don’t make up the form and I said well neither do I but I followed the form and now I’m being told I need my sons ID. She looked at her co workers and said, she wants me to change a federal form! I said, no, I want her to follow the form, not make up stuff as she goes along! She was awful and should not be in customer service! Bottom line is, I followed the form, nowhere does it say to bring picture ID of person for whom you are picking up for! Please advise me if the form is correct or if this post office lady’s make up rules are correct? Thank you!

No one answering the phone for the 5 points office nor the main office. I have a carrier from hell whom is tossing my packages over my 6 foot fence. This weekend I was just feet away from the fence when she tossed a package over with no regard to its contents. I asked her why she would do this, she ignored me. I asked her several times and finally got a denial. I told her I witnessed it, then as she drove away she yelled, "F**K you"! You would think they would answer the phone to address these types of complaints. Maybe the media will help.

I haven't received my stimulus check. And wanted if you Trace my.check because i have not received my stimulus check. My name is christine payne my address is 108 Garfield S.E ave if you could let me know please

The Post office on Alvarado & Central is ridiculous. I mailed at least a dozen Xmas cards from there On /about Dec 12th. None of them have arrived at their destination~! The only answer I get is that they're busy.

Why don’t you people answer your phones? I called several post office is not one person answered the phone I’m having a problem with packages and I can’t get a hold of five points the key The post man left for me to open up a box does not work on that box last time I had to drive all the way down there because you guys wouldn’t answer the god damn phone. That’s ridiculous!!!!!!

Post master returned mail , medication and packages on a Monday, when just Saturday I was at post office picking up mail on hold

First of all, I find it deplorable that the mgmt where I live KNOWS how bad the mail crime is out here on the Northwest side of Albuquerque, yet they won't accept our packages from any of the delivery carriers to include USPS. Second, the mngr where I live has been caught at least THREE TIMES collecting our mail AND OPENING IT, and then putting it in a regular envelope and attacking it to our door clip. THIS IS ILLEGAL! IT IS A FELONY! I have contacted the Postal authorities about the matter, YET THEY DO NOTHING! WHY?? How has the individual NOT BEEN PROSECUTED and PUT IN JAIL? WHY IS THE POSTAL SERVICE ALLOWING US TO BE VIOLATED? Third, the mgmt where I live REFUSES to take any responsibility for communicating with the tenants that it is ILLEGAL to not return other tenants mail put in the wrong box, as they are either opening mail and reading the contents, (which is a HIPRA violation) and then they are throwing away other tenants mail. I had asked the mgmt to put notices out to the tenants to have common respect for their neighbors, yet I was told "Well, the tenants here are not the sharpest tools in the drawer, so it's a waste of our time." I have also contacted the Postmaster General's office about the problem, as I was promised that SHE called the PINO OFFICE Mngr telling him to put violation notice tags on the doors of the mailboxes, along with a written notice to be put in each of the tenants mailboxes. Wouldn't you know, it never got done. More than likely, the mgmt STOPPED the postal service from being able to do their job! As of this Thursday, I had received one of those orange notices that I had a parcel to pick up. The carrier happen to be delivering the mail, and said for me to sign it and she would bring it back on Friday at the same time (being around 6 pm). - *As I walked away, I noticed that the carrier flipped my orange notice AND DISCARDED IT! Well, I waited ALL DAY just in case she came early on yesterday, as she said she would call me when she arrived, yet SHE NEVER SHOWED UP! Basically, she went back top the post office AND STOLE MY PACKAGE! Mind you, THIS IS NOT THE FIRST TIME I have experienced NEGLIGENCE at the PINO OFFICE! It is known as THE WORST Post Office in All of Albuquerque, YET NOTHING gets done to remedy the unethical conduct and the AWFUL mgmt! The Pino Office has made living on the Northwest side of town a HORRIBLE experience!

My mail carrier is is not bringing mail. This issue has been going on for years with no help from post office. The local number for main post office where my mail is processed has not been answered for 2 years. A five year old could do better.

none of my mail carriers wear masks. they walk up on my porch when I'm sitting there with my granddaughter with no face coverings. I see 2 different males and 2 different female carriers and they never have a mask.

I gave USPS notice of a change of address weeks before I moved four miles in the Northeast Heights. Two full weeks after I moved into my new residence, I am still not getting my mail. What is so difficult about forwarding it to me starting the day I move in?

Same as every one else no one answers my calls no matter what time of year or day only one clerk working. My issue was the driver giving our packages to who ever stand outside our mail box. I love to see the expensive parts for my husbands car being installed on our ghetto do no thing neighbors broke ass car . My husband is an essential working delivering medications thanks for your bullshit excuses USPS.

Last evening I experienced trouble with the Kiosk at the Graceland location. I tried to purchase a stamp for .85 and used my debit card. Once I completed the transaction, a receipt came out that I had purchased postage for a package, and no postage stamp was given. I tried again, but had further issues. This afternoon I went into the PO and spoke to a young clerk and showed him the card I was trying to send, and told the amount of the stamp I needed. He then referred me to a Supervisor for further help. Well, the Supervisor Valerie, seemed irritated while I tried to explain the situation. And, also while she handled it. Then handed me firms and sent me to another clerk for a refund. While with the other clerk, I mentioned that she seemed irritated with me. And when the original clerk asked how she handled the situation with the kiosk, she said rudely in front of myself and the other customers, “that she didn’t understand what she was being told”, so that’s why I received the refund. I was shocked at the way Valerie, the Supervisor spoke about me and the situation. I told her that what she said “was unnecessary”. I understand that we all are experiencing stressful times, but the way I was treated, was rude and not customer friendly! I may not have understood what she was saying, but she never asked any further questions or tried to explain what might have happened. Other than there was no charge for .85 on the receipt. And it “showed” that I sent a package, “because of the tracking number”. All I knew was that when my debit card was cleared, I was unable to get the postage and a receipt for $8.49 was issued. Even if I had received the postage, it would have been for the wrong amount for a card. I hope that this is not an example of the way that Valerie as a Supervisor, handles every situation. Because if it is, then she shouldn’t be in that position.

am trying to find a package n i was told that fedex had send information to the USPS n the package on fedex # 61290988246834030301 n it was supposed to be delivery to 87037 this moring or tomorrow n i would like to find it if possible let me know place i need the item asap..... if found send me email

I called the post office located at 900 Pinetree RD SE, Rio Rancho, NM 87124. After 5 calls and the phone rang a number of times and automatically hung up I got someone to answer on the 6 th try. I ask if my wife and I could come by and send off our passport application and renewal application. My wife is a newly naturalized citizen and wanted to get a U S Passport. I was told to come on in and they could help us. The lady we first approached didn't have a clue what was going on, could not explain anything so that it was understandable. Another lady attempted to answer questions and wan very little better. Finally a gentleman came out and attempted to help was of very little help. Plus they were very rude, and treated us like we were totally stupid. We finally took our paper work and left. If these people are going to be passport agents they need to know what they are doing (TRAINING) and treat the public with some respect. I will spend the money to go to the office in El Paso, TX where they know what is going on. This was a total wast of time and a lot of frustration on our part. Either train these people or remove their authority to do passports. Disgusted Citizen.

Our mail was not delivered on 2-12-20. Why?

Postmaster's don't answer phone it just rings, from 825am to 900am. The carry in my area says they delivered a package. They did not even get out of the truck, the was not on porch, garage, door area or in mailbox.

I had a simple question and called the Main Post Office here in Albuquerque at around 1:30 pm MST on 10/15/2019. No answer. Tried the USPS main phone line. No help at all. My mail is not being delivered to my apartment complex. We are supposed to be getting new mailboxes outside our building, yet NOTHING had happened. I have to go to the Alvarado Post Office to pick up my mail, but much of my mail has been returned to the senders. Why? Seriously folks? What happened to customer service? Fix these problems NOW.

I just went to the South Valley station on Sunset SW. There were 10 people in line and one clerk helping people so I left without mailing my package. In addition, we have consistently not been receiving our mail one or two days a week. Please address the issues at this station. Thank you.

I've tried 2 phone numbers in Albuquerque and no one answers the phone. I see the same has happened in comments below. What in the world is going on? I'm trying to locate someone in the Lost and Found department. My son received an empty envelope--the contents were missing. How can I get hold of someone there????????????? ANSWER YOUR PHONE!!!!

May 21 Tuesday 2019 To Whom It May Concern, Today around 11:30 am at the post office on 2505 GRACELAND DR NE ALBUQUERQUE, NM 87110-9998, The service counter people displayed a level of ignorance and anger that was just stupid. I had an envelope with cards and when i asked to mail it, the counter person, a woman with long black hair, said it would have to be mailed package rate. That was a puzzlement because the day before i had mailed the same type envelope at the main post office for mail rate. I asked her why it had to be mailed package rate. Instead of answering my question she looked at me like i was stupid and repeated it had to be mailed package rate three times , then she handed it to a large male next to us and he did the same thing, his only skill was to repeat package rate, package rate, package rate. I asked for a supervisor because he was becoming angry. His responce was to tell the woman to leave and not provide me with service. He then left so I had no one to help me. What will you do to get these people some training In the future my business will be with FEDX

Sometimes people just need to to speak with a human. It is very frustrating when trying to get things accomplished and no-one answers the phone!

Why can I not get anyone at either the Pino station nor the main station to answer the phone? Is that too difficult a task for an employee to handle? I await a response because I have a complaint about a driver who could potentially cause an extremely dangerous accident or road rage situation.

This post office has one of the rudest most hateful woman i have ever met. She Has the rudest adittude with just about every customer I've seen her interact with. After the 3rd time of being treated poorly by her, I asked her name and she refused to give it to me. I will edit this comment when i find out who this lady is. She is about late 40s and has slat and pepper hair. Heavy set.

The Espanola Delivery Service is horrible. The mailman never stops at my store to pick up the mail. At times I had to run to the road or follow the mail man down the street to get my mail. I have contacted the Espanola, New Mexico Office and they don't care to resolve my issue. In fact, they are so rude. I've had to drive to the post office myself to mail my letters. This unacceptable. Additionally, I have called the main office in Albuquerque, New Mexico to report my concerns. The main office never answers their telephone. Very poor customer service by the post offices.

There's been a problem with my mail delivery for the last two and a half months specifically the last two weeks Tuesday of last week and also yesterday( which was Tuesday), I've not received any mail my ads I have important mail coming in from the government Social Security and also for jury duty the carrier left a note on one of my pieces of mail last Tuesday indicating that my mailbox was being blocked by my trash barrels from the city they are 10 ft. or more away from my mailbox this has never been a problem before plus four weeks ago I was not getting my mail didn't receive any mail at all for three straight days. I will speak to a station manager today at my local station to rectify the situation considering seriously filing complaint also with my State Rep this is uncalled for.

I have been given four different phone numbers for the main post office here in Albuquerque New Mexico none of which is a working number according to the messages left. 411 said they were sorry but that is all they had. What's the problem?

Nice people, fine post office, BUT... Why list a phone number when no one - NO ONE - ever picks up the phone? In the nine years I've lived in Albuquerque, the few times I felt it necessary to call the Main P.O., NEVER has anyone picked up - and I let the phone ring and ring and ring and RING! until IT, the phone system, automatically hangs up - and there's no recording or given wait time - it's just ring, ring, ring until the caller is hung up on. Also, my mail's been stolen for the period of one month, and I reported this, in-person, TO the Main P.O. and was told it was my apartment complex's problem, not the P.O. - but apparently, the mail carrier(s) who deliver to 611 Lead Ave SW (The Alvarado Apartment Homes) aren't locking the door to the bank of post boxes in which my mail box resides - I found it wide open today! Nor has the P.O., whom I was told by the Postal Director (of Inspections), fixed the situation - and according to The Alvarado's Management, the Postal Service is responsible for fixing the broken (and often unlocked) mail bank doors. I'm now quite open, due to stolen mail, to identity theft - for other than a few junk mail pieces, I've received ZERO mail since the 4th of January - that's over a month! No awaited bills - nor a check sent me by my sister - nor anything but a few junk mail pieces have shown up - Needless to say, I'm not happy with the Main Post Office. RLL

Monday, November 20, 2017 We are a business at 5801-B McLeod Rd., NE / 87109 - Automated Control Systems, Inc. We have been having issues the last few weeks since our regular guy hasn't been delivering our mail. This seems to be a constant headache; a new carrier every few weeks. Today, just moments ago, the carrier drove into our parking lot, went to the suite next door and never came into our office at all. We have outgoing mail!! We are obviously two separate companies here. This needs to be addressed ASAP.