Postal Locations

I thought everyone should know these times are not correct. Window Service closes at 4:30 But Lobby hours (PO Box availability) remain open until 5:15.

I needed to mail Christmas packages, I checked your website and saw that you are open til 5pm. I left work early to arrive at 4:30, not knowing if it would be a busy time for the season. I could see staff person at desk, took my 3 packages from the car, and went into the lobby to find the second door locked and the person no longer at the desk. Thinking they were coming back, I waited and knocked intermittently, than yelled hello, thinking maybe they did not hear the knock, although I could hear someone in the back moving around. After 10 minutes, she yelled out " were closed" Iredponded, the website listed 5p to which she responded it has been 4:30 for four months now. I replied , your site says 5 and I left work early to get here. "We're closed" was the response. I can't tell you how disheartening this was! This is a small community post office with no effort made for customer service, and during the holiday season. When I returned to my car, she had already returned to the front desk. It may have taken her all of 5 minutes to take my packages,. Very rude treatment, inconsiderate considering the hours posted online. You definitely need some customer service training there!

Why is it in Massena N.Y. are the rural carriers able to come into work at 7am but sign in for eight and to top it all off one of them is the union rep for the area there’s only two that are doing this out of the three isn’t that like cooking the books I do believe that’s no a legal thing to be doing especially when Tina is the union rep or does she get special care because of her being the rep but the rest that all around can’t come to work until there set time and then she’s trying to get rca to work her sisters route witch is a highway contract route and that’s wrong to