Postal Locations

This is by far the worst post office I have ever had to deal with. They cancelled my passport appointment and told me to call back to reschedule and every time I called back in the morning they said to call after 10am. I would call after 10am and NOBODY would pick up their phones. I called all the numbers that are associated with this location and all I get is sent to hold. This place has some extremely lazy and unprofessional workers who need to be replaced.

UNITED STATES POSTAL SERVIE LOCATED AT 99 MACOMBS PL NY NY 10039 I HAVE BEEN LIVING IN THIS COMMUNTIY FOR EIGHT YEARS...IT IS ONE OF THE WORST POST OFFICE THAT I HAVE SEEN... THEY IS NEVER ENOUGH EMPLOYEES TO SERVE THE PUBLIC TODAY, APPROXIMATELY 1:55 PM 10/19/2020 I ARRIVED OUTSIDE TO OBSERVE A LONG LINE....IT TOOK AT LEAST 20 MINUTES TO GET INTO THE DOOR... ANOTHER HR ON LINE... WHILE ONE WINDOW IS SERVING PASPORT THE OTHER WINDOW IS SERVING PICK UPS.. IT WAS HOT AND SO MANY PEOPLE WAITING.... I AKSED IF THERE WAS A MANAGER, I WAS TOLD NO! i WAS GIVEN FEED BACK FROM ONE SERVER THAT MANY PEOPLE WERE AFFECTED BY THE VIRUS INCLUDING THE PEOPLE SHE KNEW...I STATED WE ALL HAVE BEEN AFFECTED BY THIS HORRIBLE VIRUS, I TRIED TO EXPLAIN TO THIS PERSON THAT THE VIRUS HAS NOTHING TO DO WITH IT....THIS POST OFFICE HAS ALWAYS BEEN NEGLECTED TO THE PEOPLE IN THIS COMMUNITY.... I WORKED ALL MY LIFE...I PAY FOR ALL THE SERVICES THAT WE ARE SUPPOSED TO HAVE IN OUR COMMUNITY.. THIS IS NOT A GIFT... THIS IS A DISGRACE...SADDEN SITUATION THAT WE HAVE TO BE TREATED LIKE WE ARE NOT ACCEPTED HUMAN BEINGS LIKE OTHER POST OFFICES THAT I HAVE SEEN ON AMSTERDAM AVE NYC 10024.... THERE WERE SUFFICIENT AMOUNT OF EMPLOYEES TO SERVE THE PUBLIC...EVERYTHING WAS MANAGED TO SERVED .. UNFORTUNATELY, WE ARE NOT...AT 99 MACOMBS PL NYC 10039 THIS IS NOT A ISSUE THAT HAS HAPPENED RECENTLY THIS HAS BEEN GOING ON FOR YEARS... I WAS TOLD THAT PEOPLE HAD GIVEN COMPLAINTS ABOUT THE POST OFFICE....THE ANSWER WAS IT WAS GOING TO BE SUT DOWN BUT MANY PEOPLE COMPLAINT ABOUT THAT....IT IS A SHAME THAT THE FEDERAL GOVERNMENT WILL NOT DO BETTER ORGANIZATION, HIRE MORE PEOPLE....TOO MANY YEARS WITH THE SAME PROBLEM.....ALSO, THAT IF THIS POST OFFICE CLOSE THE PEOPLE IN THIS COMMUNITY WILL HAVE TO GO FURTHER OUT TO ANOTHER POST OFFICE. THIS IS NOT ACCEPTABLE....IF IT WAS DOWNTOWN OR A WELL BUILT AND WEALTH COMMUNITY THIS WOULD NOT HAVE HAPPENED... SOMETHING MUST BE DONE FOR US ALL..... YES, SOMEONE WILL READ THIS...WILL I GET A REPLY LET'S SEE... CONCERN CITIZEN IN THIS COMMUNITY....

Ms. Tirado went over and beyond to help me find a package that was mailed to the wrong address! She is truly exceptional!! Customer Service at its finest!

This sorry excuse of a post office has a HISTORY of misdelivering or not delivering my packages. They employ imbeciles who are incapable of reading addresses. They consistently deliver packages & mail to the wrong addresses.