I want to let someone know that I am very impressed with the service I received at the Beachwood office of the USPS. I needed help locating a package and the patience, helpfulness and kindness that I received was beyond what I could have hoped for. Everyone I talked to was helpful, but specifically an employee named Charles went above and beyond accommodating my request and helping my daughter and I. He is amazing. Such a professional, kind and hard working individual. Thank you very much.
n all my 62 years I never thought I would leave a review for a post office, but here goes.
Our oldest daughter is getting married in August 2020. Our family spent many hours constructing the custom wedding invitations a couple weeks back. While my daughter lives in Lake County, our youngest daughter (who works in Beachwood) volunteered to take the invitations to the Beachwood Post Office which is close to her workplace. She went in and personally gave a box of over 100 invitations to the clerk on Tuesday, Monday, June 30.
We knew that we would "lose a day" since the USPS would not be open for business on July 4 but when Monday (July 6) came an no one received the invitations, our youngest daughter went to the Post and asked if the invitations were mailed or perhaps misplaced. She was rudely responded to by a clerk saying she should expect them to be delivered that fast.
We waited until Thursday, July 9 and still no delivered invitations, My wife called the post office and was told they were mailed.
On that same day my daughter received the entire box of unmailed invitations mailed back to her house! There were no notes or explanation, just the taped up box of stamped invitations. She immediately brought them to another (Lake County) post office branch and many were actually received by the next day (Friday, July 10).
I have never heard of nor experienced such poor mail service in my life. Was this stupidity, gross incompetence, or pure spite?
Now I see there are many negative reviews of this local post office and I can see why.
The woman who answered the phone was extremely rude, cut me off when she initially took the call, did not mention how she was going to help me and immediately put me on hold...very poor customer experience!
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