Postal Locations

Dos paquetes que se enviaron juntos desde Utah, USA, con dirección a Guayama PR 00785, llegó uno a su destino (Guayama) pero el otro no llegó. Al revisar el tracking, aparece que lo llevaron hoy 17 de agosto de 2021, al correo de Patillas????? Agradeceré que lo envíen al correo de Guayama, PR.

I had an uncomfortable situation. I visited Patillas PR post office on Wednesday 11th because I received a notice to pick-up a package. Unfortunately the post officer told me that he didn't find my package. He asked me for my information and phone number. I returned on Friday 13th to verify if they found my package. The post officer that help me ( Gerardo) very kind and respectful start explaining me what I have to do in this situations. Suddenly an " employee Sonia Colón " ( she wasn't wearing uniform, the protection mask and not even name tag) interrupted the conversation being very rude and unrespetful, yelling at me. She was claiming me that she called me and I didn't answer the call. She also yelled at me that she never miss packages. I told her that I was waiting the call from Patillas PR postal office phone number. I also explained her that if she called me from another number I didn't answer because I didn't recognize the phone number. I felt very upset because this is not the way to treat a customer. I told Mrs. Sonia Colón that I didn't want to have an issue with her because she still yelling at me. She turned around and left the counter without finishing the conversation and even worst she didn't apologize. I asked for her full name and Gerardo referred me to the post master Héctor Padró. The post master came to me and asked me about the situation. I asked the full name of the " employee ". He told me that he couldn't give me her name. I told him that I have the right to know who was the person that was yelling at me and treating me in the worst way. I started to explain what happen. The post master asked me for a minute to go inside. He returned and asked me my name and apologized for the situation. He told me that he had to hear the employee's version. I remembered him that he could see the video of the security camera. I felt very upset and offended by the way Mrs. Sonia Colón treated me. Even though the post master Héctor Padró apologized, I felt that he just wanted me to leave the postal office.