Postal Locations

Every time I go to this post office I am friendly, polite and as prepared as possible, and yet every time the staff is unfriendly, rude and down right offensive. I hate going here, the line moves at a glacial pace and the workers are constantly huffing and puffing and rolling their eyes at every little thing. It puts me on edge. I'm sorry I didn't see the pen you told me to use, it wasn't on the table! Once I waited in line for 35 minutes, and then someone (that worked there) angrily told me if I was just mailing a small package I should go use the machine outside. So I did, and got out of line only to discover that since the package was going to Canada, i did have to be in line. But they wouldn't let me go back to my place even though I left it because they yelled at me! I've never walked out of this post office not wanting to cry, and I avoid it at all costs now. I even order my stamps online instead of walking across the street and picking them up there! They also won't ever return my calls. I've been trying to make an appointment to renew my passport for weeks and they either never answer (even during business hours), or don't return my messages.

I stood in line today and patiently waited my turn to send a certified letter to the IRS, since the lobby machine was broken and I therefore was unable to use it to certify my letter myself. So I waited for about 20 minutes while 2 workers helped customers. Now that it's my turn, a new woman comes in and I go to her and tell her what I need. I had not filled out a form because, aside from not having a pen (and they don't have any for customers to use) I have found that it does not normally make things easier or faster. They know better what to do and can do it faster. So when I told the woman what I needed she sent me back to fill out a form. So I did. And since it is the IRS, it only takes about 20 seconds to fill it out. Normally a person would be called back immediately after filling out the form since they waited all that time in line. Not me. In fact, I was completely ignored through about four people when I finally decided to leave. Was I supposed to go back to the end of the line?! Really?! I mean, she purposely did not look at me and called the next few people. Do I have a bad attitude? Is it me? I'm sorry, but that really hurt my feelings. And I don't wear my feelings on my sleeve. All I want is to be treated equally.

This is the worst post office with the dumbest, laziest humans to possibly exist on the planet. Between all of the employees combined, I would estimate they have a total of approximately 5 brain cells. Apparently, it takes an army of useless postal workers to give you a package that was never suppose to be there in the first place. I have gotten two notices in the mail saying sorry we missed you, but the mail carrier never actually came to the door to check if I was there. Apparently, the mail carrier is psychic and assumes I am not home. Heaven forbid the mail carrier actually try to come to the door. That would be too ethical and require too much work. I could see why she wouldn't want to walk to my door being in such immaculate shape that she couldn't use the exercise. The first time I went to pick up my package, I waited in line for more than 30 minutes and when I reached the counter, I was told I had to wait and step aside, which I did, for about 15 minutes only to be told that I have to go around the corner to the blue door and ring the bell to get my package. Why didn't you tell me that 45 minutes ago? I ring the bell and wait for maybe 10 more minutes until someone finally opens it, takes my slips, and comes back maybe 10 minutes later with the package so basically I wasted more than an hour of my life because everyone that works there has miserable lives that they like to take out on their customers. The second time I received a sorry we missed you note in my box, though I was home all day. I went to post office for the second time, waited in line for about 30 minutes only to be told my package was still in the truck. Sorry you chose a dead end career path, but some of us have actual lives and jobs to get back to that require real skill or maybe you didn't read the job description correctly where it states that customer service is part of most postal worker positions. I am assuming knowing how to read is a requirement for employment. However, I receive other residents mail in my mailbox all the time so I could be wrong. Without customers, postal workers wouldn't have a job so maybe they should take that in to consideration before they continue to treat customers poorly. The livelihood of the post office can very well rely on customer votes in the near future because the post office has a lot of budget deficits and some of the things in discussion are closing locations and cutting Saturday delivery service. I know what I just stated was too logical and requires thinking, a capability that no one at the Julius Melcher location has, but your behavior towards customers could be considered extremely detrimental, especially if you're hoping for long term job security.

I spent 30 minutes waiting in line today, just to pick up a package. When I finally got to the front of the line (after hearing multiple people behind me being asked by the manager how he could help them), the post office worker told me to go find the manager to pick up my package. I obviously had a package pick up slip, not sure why it took so long for someone to acknowledge that (maybe its my fault for being so patient). I had to search for the manager and hand him the slip, he then spent time looking for the package only to tell me that it wasn't there. I said "can i sign something so that they just drop it off at my door" and he said no and offered no other alternatives. As a teacher at a charter school, it is very difficult for me to get to the post office in time. I was very discouraged and upset. I guess I will have to wait 6more days to receive this unkown package. Thank you for your help Julius Melcher Post Office!