Postal Locations

Just wanted to compliment one of your postal workers. Didn’t get her name but was working second station from the left. She was so pleasant and helpful to myself and the four people in front of me. Made me smile. Good work Kingstowne PO!!

I’m having a delivery problem and need to talk to someone.

I am so frustrated that my social security and medical billing statement go to my neighbor mail . I often found my mail on my door step from neighbor not sure who ? The point is my information has exposed negligent from postman . I live close on main street Franconia not even rural area . Also we don’t have the same postman that why our mail been mix up . Please take this matter seriously

I am trying to get keys to my new townhouse - the mailboxes are clustered out front. I cannot get through by calling the number above. Calling the toll free Ask number does not allow one to ask anything - just a series of recordings. anyone know how to get keys so I can start getting mail? Help!

Postman was not going to deliver my mail today because he saw my front door open, but the storm door was closed and locked. I stepped outside after him to ask why he didn't deliver my mail. He said because he knew I had a dog. This dog died 15 months ago, and is/was NOT a mean dog. He's just afraid of dogs even when there isn't one there. I told him my dog had passed and he said he would let my regular carrier know. The other carriers have NEVER done this. CRAZY!!

I am appalled to say the least. There’s a delivery woman who should be fired for not doing her job!!!!! SHE IS UNWILLING TO DELIVER ANY PACKAGES THAT HAVE TO BE BROUGHT UP ANY FLIGHTS OF STAIRS!!!!!!!!!!!!!!!!!! PEOPLE ORDER CRITICAL THINGS IN THE MAIL AND THE DELIVERY DRIVER CAN NOT BE IRRESPONSIBLE AND A LIAR. If I was having life-saving medicine delivered to me I would probably be dead right now due to my package not being delivered EVEN THOUGH THE DELIVERY WOMAN HAD ARRIVED AT MY ADDRESS WITH MY PACKAGE. The package was supposed to have been delivered successfully yesterday (6/9/2021), but at around 7pm the tracking updated to say it couldn’t be delivered due to “insufficient address”. However, I know for a fact that the address was CORRECT because the sender had sent me a picture of the package and it’s shipping label. So this morning I went to the post office at 9am right when they opened and the clerk who went to ask the delivery carrier about the package said that the carrier said “she’s never seen that package and doesn’t know anything about it”. This clerk offered no further help so I left. But during the time that I was gone I got in contact with the sender who reconfirmed that everything was correct on their end so I decided to try again a few hours later. When I came back, the same clerk again refused to give me any further assistance and just kept saying that “the address is insufficient” even though I showed her the picture of the package I received from the sender - clearly showing the correct address on the label. Then she kept also saying that no one knows where this package is and no one has seen it. So basically repeating that the package is unaccounted for... The supervisor gets called over and tries to again go look for this package. She then informs me that she can’t find the package but all mail that’s supposed to be returned to sender have to go through her first and also be scanned - none of which was done. So she took my number and said she would give me a call if she sees it. A few moments after I leave, I actually received a call from this helpful supervisor who informed me that the package was with the carrier and is out for delivery - even though the tracking still said “insufficient address” and the clerk kept saying no one knew where this package was all day. The supervisor actually told me where the carrier was at the moment and I came to the carrier myself to retrieve my package - at which point she told me that she “DOESN’T CLIMB STAIRS”. Unbelievable. So that means yesterday she arrived, decided not to deliver the package she arrived with and then also marked the package as “insufficient address” which caused a lot of trouble and unnecessary stress for myself and the sender because she lied to avoid doing her job. And then she lied AGAIN by telling the clerk she had never seen this package. This is completely unreliable, lazy and incompetent.

I appreciate it that this PO has lobby self-serve. I have used it many times. Sometimes, however, I will process a package but the slot to drop packages is not open. I have gone around the corner to ring the bell to ask someone to unlock it, because I can hear people in the back. No response. I have rattled the handle on the package drop and asked if someone would please unlock it. No response. I understand that the package drop should not be left unlocked overnight for security. However, when staff are there in the morning and people are using the kiosk on their way to work, especially at Christmas time, they should pay attention to the customer requests and unlock it - or at the very least, take the package through the employee door. I would also welcome a "sorry ma'am, but I cannot unlock the drop at this time." Thanks, Mary