Postal Locations

I live in the Valley Springs community, and our postal delivery person does not close our mailboxes. Although this may seem trivial, the severe rain on Thursday left many of us with water-damaged letters and parcels. During strong winds, mail ends up in the streets. Please close the mailboxes completely.

1. My outgoing mail is not being picked up. I saw the mail truck at my mailbox yesterday - but found my outgoing mail still in my box again this morning. 2. For the past 2 weeks, I have not consistently received mail during the past 2 weeks. 3. When I try to call during business hours, the phones rings until it disconnects.

We submitted a “hold mail” form and specified the date. The mail continues to be delivered to our mailbox even though we are out of town. Why is the stop mail request being ignored?

I really appreciate the people serving at the window. This PO can get busy, but they know their work and can be helpful with understanding the best way to send a package or navigate another PO service.

Hi. We have not received mail for a week now. Can you please tell us why? I checked with my neighbors in Bluemont and they have not received mail either. Thanks.

The phone rings and rings, drops to dial tone and does that again and again. No one picks up the phone. I’m waiting for a package that was logged yesterday by USPS as “delivered” out of Purcellville, but it hasn’t been. Was it stolen, or did the driver just log it as “delivered” to make his stats better, even though it may still be in his truck?

A postal delivery person came to the shop today at west main st. There is a sign that say come to the back room. However she approached my special needs grandson who was on line for class and he told her to take the package to the back room. As I was headed to the front room she told my grandson he was ignorant and put the package in the middle of the floor and was leaving. We flagged her down and there was a scene. She said 3 more times that he was ignorant and that I should not let him sit at the desk in the front room.

I had a 2 packages delivered to my mom at 110 North 16th st. apt 7 in purcellville. It was delivered and left on the steps leading up to her apt. My mother is 70 years old had to come out go down the stairs and get them. Was your carrier to lazy to walk 10 more steps. She has health issues and we havent had her leave her home. Is there a reason for this the other packages have gone to her door.

I was in this post office today and saw 4 postal employees. Not a singe one was wearing a mask. All were customer facing employees in a retail setting which Northam says require facemasks. The Round Hill Post Office employees have always had them when I go in there. Why is Pville noncompliant?

I ordered a book of stamps, check cleared bank 11 days ago & I am still waiting to receive the stamps!!! Whose mailbox did the carrier put them in (mail around here is always being placed in someone else’s mailbox), or did the mail carrier keep the stamps for themselves! I will be filing a formal complaint about this!

I wanted to extend my appreciation for tracking down a couple of packages this morning. Staff at this post office have always been professional and accountable. Many thanks for your assistance Jesse and to others I have previously contacted. You guys do a great job and service to the area.

It seems like the mail back to what it again, and with that I mean we never when we will get our mail or someone else’s. I am afraid to order anything online because I am scared it will go to someone else’s house or not at all. Well you win because I have sold my house and am moving away from this zip code because whoever is working this route again is just beyond doing this job.

The Postmaster is in a position way beyond his both technical and public relations. Power has gone to his feeble head. I feel sorry for those who have to work for him. If he can treat a citizen attempting to do business with the Post Office, as a jerk, then he is the jerk and needs to have a serious cut in pay.

Postmaster, I would like to file a complaint about the carrier with the Creamer Lane route. I have recently had a couple magazines torn and a book from Amazon was damaged from the carrier shoving it in my mailbox (returned to & replaced by Amazon). Yesterday they drove onto my lawn to deliver a package an left a big skid-mark from their tire spinning. Please have them be more conscientious.

What is the problem here? I mailed a birthday card to my grandson in Purcellville from GA a week ago. He’s never received it. I believe it has been stolen. Why did I not send it insured and signature required? Because I have done it in the past and paid for that only for the item to just be dropped off in the mail box without getting the signature. 😡

Slow post office. Getting anything accomplished requires thirty minutes. Mail is consistently delayed when sending out - I have had multiple payments over the last few months be late due to the slowness of this post office, or it's affiliated distribution center. We are going to start taking outgoing mail to a different post office because we can't trust that our mail will arrive in a reasonable time.

Worst Post Office I have ever dealt with. My carrier crams mail in my box, leaves the door open during inclement weather, drops Mail on the ground in front of my mail box. I don't put mail to be sent in my box for fear it will never get delivered. I drive 15 miles out of my way to drop my mail off at another post office that does their job, just to avoid these incompetent govt employees.

You people need to go to another PO. Purcelllville is as good as any. So what if your mail got delivered to the wrong address. Maybe the guy is new, has 800 boxes a day etc. Try NY or DC where they don't give a damn. Lived here 25 years and had pleasant experience every time. You people need to move back to Ashburn.

No one was at the front even after the door rang numerous times letting them know customers were there. Once someone finally showed up, the woman was extremely rude. I don't think I've ever been to a USPS office where the staff was this rude. Terrible customer service.

The people at this post office are so rude. There is one woman who is relatively kind (I think her name is Debbie), but the rest of them will bark at customers for no reason at all. It's ridiculous. I prefer using UPS or Fedex because the workers at this post office are downright mean.

They are very rude at the post office. I called about a package and the person on the phone was very short and just kept telling me I don't know. They need some lessons in customer service.

In the past week, on a daily basis, our mail (all or in part) has been delivered to neighbors and we have received neighbors mail. This just started happening. I live at 546 Gentlewood Square and we have been receiving 544 and 548 mail.